Refund policy
1. 7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging with all tags and accessories included.
- Be accompanied by proof of purchase (order number or receipt).
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or sale items (unless damaged or defective)
- Personalized or customized products
- Items damaged due to misuse or improper handling
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if applicable.
4. How to Start a Return
To request a return, please contact our customer support with:
- Your order number
- Reason for the return
- Photos of the item (if applicable)
Once your return request is approved, we will provide instructions for returning the item.
Please do not send items back without prior approval.
5. Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
6. Shipping Costs
- Original shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
7. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer support through the contact information available on CartPrime.Store.